Privacy Policy

Coast Remodeling Services ("CRS," "we," "us," or "our") operates CoastRemodelingServices.com and provides home remodeling services to homeowners throughout San Diego County. This Privacy Policy describes how we collect, use, and protect information you provide through our website, estimate request forms, contact forms, referral program, and related communications.

By using our website or submitting your information to us, you agree to the practices described in this policy.

Information you provide directly: When you request a free estimate, contact our team, submit a referral, or reach out for any reason, you may share your name, phone number, email address, project address, San Diego neighborhood or ZIP code, the services you are interested in, a description of your project, preferred contact method, and any message or notes you choose to include. If you submit a referral, you may also share the name, phone number, city or ZIP code, and service interest of the person you are referring.

Information collected automatically: Like most websites, we may collect basic technical data such as your browser type, device type (mobile or desktop), the pages you visit, referring URLs, and approximate location. This helps us understand how visitors use our site so we can improve it.

Photos: If you choose to upload project photos through a contact form, those images are used only to help our team understand and respond to your inquiry.

We use the information we collect to:

• Respond to your estimate requests, questions, and inquiries.
• Contact you by your preferred method (phone, text, or email) to discuss your project or schedule a consultation.
• Route your inquiry to the appropriate team member or department.
• Maintain records of our communications in our customer relationship management (CRM) system.
• Process and track referrals submitted through our Referral Rewards program.
• Improve our website, services, and customer experience.
• Comply with legal obligations and protect our legitimate business interests.

When you submit a referral through our Referral Rewards program, you confirm that you have permission to share the referred person's contact information with Coast Remodeling Services so our team can contact them about their project. Your permission checkbox applies only to that referral and does not enroll either you or the referred person in promotional marketing campaigns.

We keep the referrer and the referred homeowner identifiable as separate people in our records. The referred person's private contact details are not published on our website.

We do not sell your personal information. We share your information only as necessary to operate our business:

• With our internal team members and authorized staff who need the information to respond to your inquiry or complete your project.
• With our CRM and lead-management provider to store and route your submission.
• With service providers who help us operate our website and communications, under appropriate confidentiality obligations.
• When required by law, legal process, or to protect our rights, property, or safety.

We retain the information you submit for as long as necessary to fulfill the purposes described in this policy, to maintain accurate business records, and to comply with legal and contractual requirements. If you ask us to delete your information, we will honor that request where we are not required to keep it by law.

You have the right to:

• Request access to, correction of, or deletion of the personal information we hold about you.
• Ask us to stop contacting you or to change your preferred contact method.
• Opt out of any marketing communications at any time by replying "stop" to a text message, clicking unsubscribe in an email, or contacting us directly.

California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, contact us using the information below.

We take reasonable measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Our website and services are intended for homeowners and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

Our website may contain links to third-party websites such as the Better Business Bureau, Google, Yelp, Facebook, Instagram, and GuildQuality. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions about this Privacy Policy or how we handle your information, please contact us: